Frequently Asked Questions
Why does my pet have to have an exam before I can buy certain medications?
Please be aware that many of our products are medications that require a prescription. In order for us to authorize these items, the state of Georgia requires a Veterinary-Client-Patient-Relationship(VCPR). “A VCPR is established only when your veterinarian examines your animal in person, and is maintained by regular veterinary visits as needed to monitor your animal’s health.”
Eastside Veterinary Hospital cannot sell a prescription item unless we have a medical record on your pet and have seen the pet within the last year. A valid VCPR cannot be established online, via email, or over the phone. Non-prescription items are still available to non-clients and we hope you will be pleased with your purchase.
Eastside Veterinary Hospital cannot sell a prescription item unless we have a medical record on your pet and have seen the pet within the last year. A valid VCPR cannot be established online, via email, or over the phone. Non-prescription items are still available to non-clients and we hope you will be pleased with your purchase.
Do you offer payment plans?
Unfortunately, we are no longer able to offer payment plans. However, we do accept Care Credit. Information about Care Credit can be found here.
Why does my pet need a Rabies vaccine every year even though he/she never goes outside?
Chatham County requires that all dogs and cats over 3 months of age must be vaccinated for rabies every year and registered with the county. This policy can be seen here.
Why can’t I order medicine from 1-800-PetMeds?
Purchasing prescription products from your veterinarian prevents the product from leaving a documented chain of custody where we can ensure that it has been properly handled and stored. We also cannot ensure that the prescription is not tampered with or counterfeit if it is purchased online. Additionally, purchasing the product from other sources will disqualify that product from guarantee reimbursements and promotion offers.
Why does my dog have to get a heartworm test every year if he/she has been on heartworm prevention?
From the American Heartworm Society:
“Annual testing is necessary, even when dogs are on heartworm prevention year-round, to ensure that the prevention program is working. Heartworm medications are highly effective, but dogs can still become infected. If you miss just one dose of a monthly medication—or give it late—it can leave your dog unprotected. Even if you give the medication as recommended, your dog may spit out or vomit a heartworm pill—or rub off a topical medication. Heartworm preventives are highly effective, but not 100 percent effective. If you don’t get your dog tested, you won’t know your dog needs treatment.”
“Annual testing is necessary, even when dogs are on heartworm prevention year-round, to ensure that the prevention program is working. Heartworm medications are highly effective, but dogs can still become infected. If you miss just one dose of a monthly medication—or give it late—it can leave your dog unprotected. Even if you give the medication as recommended, your dog may spit out or vomit a heartworm pill—or rub off a topical medication. Heartworm preventives are highly effective, but not 100 percent effective. If you don’t get your dog tested, you won’t know your dog needs treatment.”